How do I register? - Before you place an order, you must register first. Registration is a 2-step process. After completing the 1st step, you will receive an email with instructions for confirming your contact information. After confirming your information, you can log in and place your Routine Mix order.
How do I order? - After registering, log in and click the Menu icon at the top of the page. Choose Work Orders then click Create a new Work Order. You will be prompted for all necessary information. Make sure you provide all "required" information. Once submitted, you will receive an email confirmation. If you DO NOT receive an email confirmation, most likely some information was left off. If you need to communicate a "pre-choreographed" routine or "specific" sound effects, please choose one of the 8-count sheet options. You can either print out the 8-count sheets, fill them out by hand and fax them to us, or you can submit your 8-count requirements as part of your Routine Mix order.
How long does it take to receive my music? - We have an approximate 2 (two) week turnaround on all new orders. Your music should be ready in about 14 days from the date of your order. For example, if your order is placed on September 1st, it should be ready by September 15th. We cannot guarantee anything sooner than this required time frame. If we are ahead of schedule, we are happy to provide the music more quickly. However, this cannot be guaranteed. All revision requests require a 2 (two) week turnaround.
Can I check the status of my order? - After you place your online order, you will receive an email confirming our receipt of your order. Contained in the email are instructions for checking the status of your order. Simply log in, click Routine Orders, and check the Status column. You may check your order's status anytime after the order is placed.
How much is my routine music going to cost? - The costs have been listed and are as follows for routine music:
||Licensed Music, (Covers)
||Licensed Music, (Originals)
|75 - 120
|120 - 150
|150 - 180
More information is available about licensed and original music mixes.
There is an additional $50 fee, which will be added to the pricing listed above, for following 8-count sheets which you provide. For any other time length requirements, please contact us for pricing. The prices listed above DO NOT include shipping.
When do I pay? - For licensed cheer mix orders a 50% deposit is required in order to secure licensing for the requested songs. A deposit is not necessary to place a non-licensed order. However, no music will be shipped until full payment has been received. Once your music is complete, you will receive an email with instructions for previewing your mix online. At that time, payment can be made and shipping can be arranged. We accept checks, money orders, Visa, MasterCard and Discover.
Do I get to hear my music? - Yes. Once your mix is complete, you will receive an email notifying your mix is available for previewing online. When you receive the email, simply log into your account, click 'Routine Orders,' then click 'Preview' in the Action column.
Can I get a rush order? - We do not accept additional monies for rush orders, nor do we change order priorities. All work is done in the order received out of fairness for all. We feel it is not fair to our clients to get pushed back because someone else has offered to pay more. We treat every order with the same respect.
What about revisions? - Costs for revisions are based on each request. Minimal changes will result in minimal additional costs. To save time and money, we ask that you have a good idea of what you are looking for before you place your order. Revision requests may be submitted by clicking the Review/Revise link in the Action column (after logging in and clicking Routine Orders). There is a 2 (two) week turnaround time on all revision requests. All orders must be paid in full BEFORE any revision request can be submitted. We are happy to correct any mistake on our part at no charge and with no delay. However, any change request which differs from the original order will require a revision submittal AFTER the order is paid for.
What if my routine has specifics or is pre-choreographed? - We can produce your mix according to your specifications on the 8-count sheets. Please be as specific as possible regarding song placement, sound effect placement, etc. There is an additional $50 fee (added to the pricing listed above) for orders that require 8-count sheets. Providing 8-count sheets does not affect turnaround time. If you choose to print and fax the 8-count sheets, please fill in all information legibly (DO NOT use pencil) and fax the completed sheets to us at 727-857-6039.
Can I get my music via email? - Yes. Your finished routine may be emailed as an MP3 file to the email address you provided on the order form. This will save you the shipping costs and allow you to receive your routine mix very quickly. Please note that no files will be emailed until we receive payment in full. Of course, your routine may also be shipped via ground mail, 2-day or overnight.
How do I know you have received my order? - You will receive an email confirming your order within minutes of submitting the on-line form. It will contain your order information and will let you know we have received your order. The confirmation email will also contain instructions for checking the status of your order. If you DO NOT receive this confirmation email, please check your order for any required fields that may be missing, and make sure you provided the correct email address. If everything looks ok, please contact us and let us know about the problem. Monster Mix Productions cannot be responsible for turnaround times on incomplete orders, or orders we have not received.
Why doesn't Monster Mix offer “One Free Revision” like some other mix companies do? - We do not believe in this policy for several reasons. First off, 'other companies' are NOT giving you a free revision. If you compare prices you will see that they are quite higher in price. You are paying for that revision whether you use it or not. We prefer to keep our prices lower which rewards customers who are prepared when they order and do not require changes “after” the work is complete.
It also brings up the problem of having to define “one revision.” What the customer feels is a revision is usually different from what the re-mixer feels. It is a grey area and difficult to define. Monster Mix is up front about custom mix costs. Revision costs are based on the level of changes. If the changes are minimal, the costs are minimal. This is the most fair and upfront method for all parties involved. We will quote revision costs, once a customer makes us aware of desired changes from their original request. In most cases, revision costs are under $50.00 (this includes revisions such as replacing a song, adding time to a routine, moving the order of a few songs or adding additional sound effects).
Finally, we feel that advertising a “free revision” promotes customers feeling that they do not have to be prepared when placing an order (as they feel they can always make a change later). The best mixes are the ones that are created from the original order. They flow well and make for the best routine performance. It is our finding that the more a person changes their mind and alternates music, the more it takes away from it. We “promote” the customer being totally prepared “before” placing an order with us. We recommend coaches, teams, choreographers, parents (and any parties involved in music decisions) meet and agree “before” contacting us.
Our goal is to provide the best product at the best price for our clients and we feel we can best do this by separating costs for custom mixing and requested changes after a mix is completed.
What happens if I do not pay right away when my music is complete? - Orders which are not paid after completion will accrue a 2% service charge after a two week period from notification of completion. If, after 3 weeks, payment still is not received, the mix will be removed and the job may be turned over to a collections agency for collections. You will also be unable to request any future work until all balances have been satisfied and will be required to pre-pay for any future orders after that. Your team or organization will also be unable to order from us UNLESS a full pre-payment is made at the time of order.
When you submit your order, you check an agreement that you agree to pay for the mix you have requested. You have also agreed that any changes made AFTER your order is submitted may result in turnaround delays and/or additional costs.
We keep our costs down by minimizing collections and do not work with individuals or organizations that do not pay for work they have ordered.